Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "user") and Tradeiz ("Tradeiz", "we", "us", or "our") governing your access to and use of tradeiz.com, our APIs, embedded charts, browser extensions, mobile applications, and any related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Disclaimer, and Risk Disclosure. If you do not agree, do not access or use the Platform.

2. Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and capable of entering into a binding contract.
• You must not be a resident of, or accessing the Platform from, any jurisdiction in which your use of the Platform would violate applicable law, sanctions, or regulations.
• You must not be a person against whom Tradeiz or its service providers are required to apply sanctions screening under applicable law.
• If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2.1 Geographic Restrictions — Restricted Territories

For purposes of these Terms, the following are “Restricted Territories”: (a) Mainland China — the mainland of the People’s Republic of China, excluding the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan; and (b) Cuba, the Islamic Republic of Iran, the Democratic People’s Republic of Korea (North Korea), and the Syrian Arab Republic, in each case including any territory or region over which the applicable government exercises de facto control.

• Tradeiz does not offer, market, or solicit the Platform to persons in any Restricted Territory. The Platform is not directed at users in Restricted Territories.
• You must not register for, access, or use the Platform if you are a resident of, ordinarily located in, or accessing the Platform from any Restricted Territory.
• By registering for or using the Platform, you represent and warrant that you are not located in any Restricted Territory and that you will promptly cease use if you become located in a Restricted Territory.
• You must not use VPNs, proxies, or other technical means to circumvent geographic restrictions or misrepresent your location.
• We may use technical measures (including IP-based controls and account signals) to enforce this restriction. We may refuse registration, restrict access, or suspend or terminate your account without a refund where permitted by applicable law if we reasonably believe you have accessed or used the Platform from a Restricted Territory or in breach of this section.

3. Account Registration

Certain features of the Platform require you to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Keep your password and authentication credentials confidential and secure; you are solely responsible for all activity that occurs under your account.
• Promptly notify Tradeiz of any unauthorised use of your account.
• Not share, transfer, sell, or sublicense your account.

4. Description of the Platform

The Platform is a software-as-a-service product that provides cryptocurrency market data aggregation, charting, screening, alerts, AI-assisted analytics (the "Tradeiz AI"), and the YeScript strategy authoring and backtesting environment. The Platform does NOT:

• Act as a broker, dealer, exchange, custodian, money-services business, payment processor, investment adviser, futures commission merchant, or other regulated financial intermediary;
• Hold or custody any user assets (fiat or digital);
• Place, route, modify, or cancel any order on any cryptocurrency exchange or wallet on your behalf;
• Provide individualised investment, financial, legal, accounting, or tax advice.

The Platform is provided strictly as an informational and analytical tool. See Disclaimer and Risk Disclosure for additional context.

5. Subscriptions, Fees, and Billing

• Certain features of the Platform are offered on a free basis; others require a paid subscription.
• Subscription fees, billing cycles, and feature inclusions are displayed on the Pricing page at the time of subscription. By subscribing, you authorise Tradeiz (via its payment processor) to charge the applicable fees to your selected payment method on a recurring basis until you cancel.
• All fees are non-refundable except as required by applicable consumer-protection law or as expressly stated otherwise.
• We may change subscription fees from time to time, with at least 30 days' notice for material increases that affect existing subscribers.
• You may cancel your subscription at any time via the in-product billing settings; cancellation takes effect at the end of the then-current billing cycle.

6. Acceptable Use

You agree not to, and not to attempt to:

• Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, or sanction;
• Use the Platform to facilitate money laundering, terrorist financing, market manipulation, insider trading, wash trading, or fraud;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Platform;
• Scrape, harvest, or extract data from the Platform other than via documented APIs and within the rate limits we publish;
• Resell, redistribute, or commercially exploit the Platform or its data without our prior written consent;
• Interfere with, disrupt, or overload the Platform, its infrastructure, or its security mechanisms (including via DoS / DDoS, credential stuffing, scraping, or automated abuse);
• Use the Tradeiz AI to generate, request, or distribute content that is illegal, harassing, defamatory, infringing, or otherwise inappropriate;
• Attempt to manipulate, jailbreak, or circumvent the Tradeiz AI's safety guardrails, identity disclosures, or compliance disclosures (including the no-investment-advice notice).
• Access or use the Platform from any Restricted Territory (as defined in Section 2.1), or attempt to circumvent geographic restrictions through VPNs, proxies, or false location information.

We may suspend or terminate your account, at our discretion, for any breach of this section.

7. User Content and Strategies

You retain ownership of any YeScript strategy source, notes, custom instructions, or other content you submit to the Platform ("User Content"). By submitting User Content, you grant Tradeiz a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (only for technical purposes such as format conversion or de-duplication), and display the User Content solely as necessary to operate the Platform and provide the services you request.

If you mark a strategy as "public", you grant other users a license to view, copy, fork, and adapt that strategy for their own use within the Platform. You are responsible for ensuring that any User Content you submit does not infringe the intellectual property, privacy, or other rights of any third party.

8. AI Output

Output produced by the Tradeiz AI ("AI Output") is generated by a large language model in response to your inputs and the chart context you expose to it. AI Output is provided to you under the same license you grant for User Content (Section 7), and you may use it for your own non-commercial analytical purposes subject to these Terms. AI Output is NOT a personalised recommendation and does NOT constitute investment, financial, legal, or tax advice; see Disclaimer Section 2 for the full AI-specific notice.

9. Intellectual Property

The Platform, including all software, design, text, graphics, logos, charts, and other content (excluding User Content and AI Output as defined above), is owned by Tradeiz or its licensors and is protected by copyright, trademark, and other intellectual-property laws. No license is granted to you except as expressly stated in these Terms.

"Tradeiz" and the Tradeiz logo are trademarks of Tradeiz. All other trademarks, logos, and ticker symbols appearing on the Platform are the property of their respective owners.

10. Third-Party Services and Data

The Platform integrates with third-party exchanges, on-chain data sources, charting libraries, AI providers, payment processors, and other services. Your use of those third-party services is governed by their own terms and privacy policies, which you should review. Tradeiz is not responsible for the accuracy, availability, or content of any third-party service.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, or quiet enjoyment. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from harmful components.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Tradeiz, its operators, affiliates, employees, contractors, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including without limitation damages for loss of profits, trading losses, loss of data, business interruption, loss of goodwill, or substitute services) arising out of or related to your use of the Platform, regardless of the legal theory under which such damages are sought, even if we have been advised of the possibility of such damages.

In any case, our aggregate liability to you arising out of or relating to the Platform shall not exceed the greater of (a) the fees you paid to Tradeiz in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, the foregoing limitation applies only to the extent permitted.

13. Indemnification

You agree to defend, indemnify, and hold harmless Tradeiz and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with (a) your access to or use of the Platform, (b) your violation of these Terms, (c) your User Content, or (d) your violation of any law or the rights of any third party.

14. Suspension and Termination

We may suspend or terminate your access to all or part of the Platform at any time, with or without notice, for any reason, including without limitation: (a) breach of these Terms; (b) a request by law enforcement or other governmental agencies; (c) discontinuance or material modification to the Platform; (d) unexpected technical issues or problems; or (e) extended periods of inactivity.

You may terminate your account at any time by following the in-product account-deletion procedure. Termination does not entitle you to any refund of fees previously paid.

15. Modifications to the Platform or Terms

We may modify the Platform at any time, including by adding, removing, or changing features. We may also modify these Terms from time to time. When we make material changes, we will provide notice through the Platform and update the "Last Updated" date at the top of this page. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, your sole remedy is to stop using the Platform and terminate your account.

16. Governing Law and Dispute Resolution

Except where prohibited by mandatory consumer-protection law, these Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms (including any question regarding their existence, validity, or termination) shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with its Arbitration Rules then in force; the seat shall be Singapore and the language shall be English. Nothing in this section prevents either party from seeking interim injunctive relief from a court of competent jurisdiction.

Where you reside in a jurisdiction whose mandatory consumer-protection law prohibits this arbitration clause, the clause does not apply to you, and disputes shall be brought in the courts of your jurisdiction.

17. Miscellaneous

• Entire agreement. These Terms, together with the documents referenced above, constitute the entire agreement between you and Tradeiz regarding the Platform.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• No waiver. Failure by Tradeiz to enforce any right under these Terms shall not constitute a waiver of that right.
• Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms freely.
• Notices. We may give notices to you via the email associated with your account or through the Platform.

18. Contact

General, legal, billing, and product support: [email protected]
Privacy inquiries and rights requests: [email protected]

See also: Privacy Policy · Cookie Policy · Disclaimer · Risk Disclosure.